FAQs


What is Virgin Hair?

Virgin hair is hair that has not been processed with chemicals and is still in its natural state.Virgin hair also has all the cuticles in tact and facing the same direction. This reduces tangling and make the hair easy to care for daily.


How should I care for my hair?

It is very important to take good care of your hair extensions for expanding their life expectancy. DO NOT wash daily.

Use shampoos and conditioners that hydrate and add moisture. Conditioning your hair is very important to keep it soft and manageable, so use a leave-in spray conditioner in between shampoos.


What Grade of hair do you sell?

All of our hair is Grade 6A and above and hand picked by our quality control team located right at the factory.


How long does it take to receive my products?

Standard shipping is 3-5 business days. If you order on Monday before pm you will typically have your product by the same Friday. (For in stock products)


How can I be sure of the product quality?

Unlike small run providers our operation moves over thousands of pieces of hair per month which gives us preferred status with all of our processors. We also have over 60 processors we work with so we can ensure the best quality from the best source. Our representatives are stationed worldwide and inspect every piece of hair before it is shipped.


How much hair do I need to buy?

Recommendation

12'' to 14'' about 2 bundles is recommended

16'' to 22'' about 3 bundles is recommended

24' to 30'' about 4 bundles is recommended


What length should I buy?

The length of hair depends on the style you are trying to achieve. see the chart below for your reference.


What is your return policy?

15% Re-Stocking Fee on all returns.

You may return most new, unopened items within 7 days of delivery for a replacement product or store credit. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

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